We all try our best to stay focused on our jobs. But it’s hard to deny the deep divisions that exist in our country and the world right now. The Supreme Court is about to get a new justice and people are squaring off on different sides of the abortion debate; crying children separated from their parents at the border are broadcast on every network; companies and workers are concerned abo...

I just got back from filming a video about inclusive hiring practices, and along the way I had some great conversations with folks about the biases that come into play during hiring that don’t get talked about as often as race and gender. People make all kinds of assumptions and snap judgments about job candidates based on their unconscious and even acknowledged biases, and it keeps them...

Monday was World Kindness day, a day for people around the world to reflect on what kindness means, and ways they’ve received and shown kindness. A lot of people celebrate by practicing “random acts of kindness,” like paying for the person behind you in the toll lane, leaving a hefty tip in your hotel room when you check out, or giving someone your seat on a crowded train. I have joyfull...

I’ve been puzzling over what to write about Martin Luther King Day. I knew I wanted to write SOMETHING; King was one of the most important and influential leaders in my life and on our world’s ongoing journey toward greater inclusiveness and justice. But so much has been said and written about him already—some of it shallow, some of it profound. And there are so many more things I could ...

This week I had the honor — and fun! — of speaking at Relate Live by Zendesk, a three-day conference on how people can build better relationships with their customers and each other. (See my post-event video here!) In my presentation, “What if I say the wrong thing? Interrupting bias in ourselves and others,” I talked about how people can practice culturally effective habits to help b...

The holiday season is officially kicking into high gear: Cue up the articles and shows about how to survive our family gatherings. After all, progressive Paul and conservative Carla who haven’t spoken since the presidential election last year will be there; Uncle Joe will surely have some racist and homophobic jokes to share; Lilly, fresh from her college feminism course, will be at the ...