Blogs

This week I had the honor — and fun! — of speaking at Relate Live by Zendesk, a three-day conference on how people can build better relationships with their customers and each other. (See my post-event video here!) In my presentation, “What if I say the wrong thing? Interrupting bias in ourselves and others,” I talked about how people can practice culturally effective habits to help b...

Last week Dean Nitin Nohria of Harvard Business School penned an editorial for the Washington Post on how diversity fails without inclusion. I appreciate how hard it must have been to go public on a subject that seems controversial to some: the lack of respect and equal opportunity for people of all backgrounds that still pervades our most august institutions. As a Black woman from worki...

I was at my local Starbucks on E. Fort Avenue in the Federal Hill area of Baltimore when I heard that Howard Schultz was leaving his position as CEO. I thought, Schultz would be proud of this place. While not all the stores are like this one, I have to say, “my” Starbucks is the real deal  —  a welcoming, eclectic community, run by a diverse group of kind, positive, and competent barista...

Even though Dr. Martin Luther King would have been 88 this year and I am deeply into my golden decade, when I reflect on what he means to me, I still think of him through the eyes of an eight year old who found her Prince just as he was taken. April 4, 1968, the night before my eighth birthday, King was assassinated. The world shook, my household wept, the black community raged, the fire...