15 May 2020

What If I Say
This week I had the honor — and fun! — of speaking at Relate Live by Zendesk, a three-day conference on how people can build better relationships with their customers and each other. (See my post-event video here!) In my presentation, “What if I say the wrong thing? Interrupting bias in ourselves and others,” I talked about how people can practice culturally effective habits to help b...